AbegEppMe
Refund Policy & Process
At AbegEppMe, our goal is to build a safe, reliable, and transparent service experience for both clients and service providers. This Refund Policy outlines how disputes and refunds are managed fairly and efficiently, considering that 40% of the payment is disbursed to the service provider upfront, and 54% is held in escrow pending job satisfaction.
1. Payment and Escrow Overview
1
Upon booking a service, clients pay 100% of the service fee to AbegEppMe via our secure payment gateway.
2
40% is disbursed immediately to the service provider to enable commencement of the task
3
54% is held in escrow until the client confirms the job has been completed to satisfaction by clicking “Release Funds.”
2. Refund Eligibility Criteria
A client is eligible to request a partial under the following conditions:
1
The service provider failed to appear or respond within a reasonable timeframe.
2
The job was not started as agreed after 40% of the payment was made.
3
The job commenced but was left unfinished without valid communication or commitment.
4
The quality of work delivered was grossly below the agreed standards or did not match the job description
5
A mutual agreement for job cancellation is reached between both parties.
Note: Refunds cannot be processed once the client has clicked “Release Funds” for the escrow portion unless a formal complaint has been lodged and verified within the time stipulated for such to be done.
3. Refund Process Timeline
|
Stage
|
Action
|
Timeframe
|
|---|---|---|
|
Client initiates refund
|
Via their dashboard or support email with job reference and reason
|
Within 48 hours of issue
|
|
AbegEppMe reviews the complaint
|
Review of job milestones, chats, files, and status
|
Within 2-4 working days
|
|
Service provider responds
|
Given the opportunity to rectify issues or provide clarification
|
48 hours to respond
|
|
Resolution determined
|
Based on evidence and communication
|
Within 2 working days
|
|
Refund issued
|
If eligible, a refund (partial or full) is initiated to the client
|
Within 3–5 working days
|
4. Refund Outcomes
1
Full Refund: If the job was not commenced and/or the provider is unresponsive or incapable. Exclusive of service charge and commission.
2
Partial Refund: If some progress was made but not completed, or quality falls short.
3
No Refund: If the job was completed, and the client confirmed satisfaction or released funds.
If service was performed and there is dissatisfaction, the client must first allow the provider a fair opportunity to rectify the work within 48 hours. If the provider cannot resolve it, AbegEppMe will trigger professional indemnity insurance to cover corrective measures (subject to terms).
5. Exceptions & Physical Inspections
1
If the job requires a physical inspection, logistics/transport fees (agreed upon between client and provider) are non-refundable as they fall outside the escrow system.
2
At no time should the service provider be left unsupervised. AbegEppMe will not be responsible for any loss or damage to property and effects, or matter that arises. The client agrees to indemnify AbegEppMe from any such matter.
3
Direct cash payments for physical inspections are made at the client’s discretion and are not covered under AbegEppMe’s refund policy.
4
At no point will ABegEppMe be responsible for any issues arising from logistics.
6. Anti-Circumvention Clause
Clients and providers who bypass the AbegEppMe system for direct transactions forfeit the right to refunds, dispute resolution, coupons, credit score, insurance coverage and other benefits. AbegEppMe takes no responsibility for arrangements made outside the platform.
7. Contact and Dispute Resolution
For refund assistance, reach out to our support team:
📧 support@vendors.abegeppme.com
📞 +2347065039188
📱 Chat via the in-app “Help” section.
We are committed to fairness, and every refund request is handled with attention to detail and neutrality.